Help from the people who build it.
The Hub is free. Questions, problems and ideas go by email to the engineers who build it. Most answers are in the documentation, starting with getting started and the configuration reference.
[ A ] WHAT TO INCLUDE
Version and mode
The installed version and the deploy mode (Full or export only), from the Hub’s About page or the stack’s ProductVersion output.
Region
The Region the Hub runs in. It manages the product stacks of that Region only.
What you did
The page and the button, for example installing a product, updating the Hub or creating a group on the Identity Center page.
What you saw
The error message the Hub showed. For a failed stack, the first failed event on the stack’s Events tab in the CloudFormation console.
Never send passwords, secrets or access keys. We do not need access to your AWS account: the Hub runs entirely in it, and nothing it holds is sent to Cloud Certainty.
[ B ] SUPPORT FOR THE PRODUCTS
A product you install with the Hub is supported under that product's own terms, with basic support included and paid plans available. A problem inside a product's stack belongs there; a problem with installing or updating it from the Hub belongs here.